Frequently asked questions

How to choose my plan?

We have 3 plans for you to choose. Whether you are personal or corporation, we all have suitable services to meet your needs.

How do I pay?

Choose your satisfied plan and chick “Get started” to add it to your cart. Entering your information and complete your purchase with the guide. You can pay with your credit card, debit card or paypal.

Could I replace my service after purchase?

Yes you can! Your plan can be upgrade at any time during your service. And the upgrade will not affect your daily use of the system or online trading.

How to refund ?

We support unconditional refund within 7 days of your purchase,. You can find Refund Application from My Payment at your Member Center. We will manage your refund business after our confirm.

How to bind my domain name after the opening of my service?

After your purchase you can find My E-Commerce Website from Member Center and enter your domain name to generate your DNS information. Sign in to your domain management and point DNS service to corresponding address provided by the system.

How do I make sure of my trading data and user info?

After the purchase of your service, you can set a password for your data from My E-C Website. To ensure your data and info’s safety, all of your trading data and user info will re-encrypt by this password. Please keep remember this password and it will be used when you export your data.

What gateway can be used to receive payments in my website?

We support the world's leading online payment gateways and we are constantly enrich the latest third-party payments. Fulldol will make your collection processing more convenient.

Can I have my own SSL Certificates?

You can offer and submit your Certificates you already bought at My E-C Website and doing some related settings.

Is my bandwidth enough for daily use?

Fundamentals Edition support 2T bandwidth and can bear 15,000 to 20,000 independent visitors. Our Advanced Edition can support 100 thousand independent visitors and Customize Edition can support 200 thousand independent visitors. Website platform also will monitor your traffic condition and remind you when your website needs to buy additional traffic.

How do I set up my website APP?

Fundamentals Edition and Advanced Edition cannot support shopping APP now. If you purchase our Customize Edition, we will set up a shopping APP for your costumers’ using.

How can I use templates?

We all have free templates of our three plans and you can tweak your templates in your needs like modify the color, background, button and etc….You also can buy your most favorite templates from our Smart Services Market and apply to your website.

What operational guidance can I get?

The system will automatically provide an operational help manual and remind you what should operation now. It will examine the process of your operation works periodically.

What operational guidance can I get?

The system will automatically provides a operational help manual.

What can I do if I don’t have any operation experience?

Don’t worry! We will offer you an operational help manual to help you with your website things. If you still have any question, please contact us.

What is a Smart E-commerce Engine?

Smart E-commerce Engine is fulldol independent research and development E-commerce operation engine. Combined with many years foreign trade operation experience and excellent third-party service providers you will have a more smart and cost-effective way in your operation of foreign trade website. Recommend the right products to you customers at the right time, SEO keywords’ select and competition analysis will all in our fulldol operational help manual. Effectively save 80% manpower and personnel cost meantime you can pay your attention to supply chains and products.

What should I do after my website’s opening?

Just follow our operational help manual and uploading your product and the system will recommend to you the operating suggestions.

If there is a technical question then what should I do with it?

You can feedback your problems by telephone or email or feedback your problem in online question solve channel.

What is a transaction-based?

If your plan is Fundamentals Edition then you need to deliver your transaction-based per month and it will be send to you at every first day of month. You need to deliver transaction-based before the 15th of each month. And will restrict your access of your website if you delay to deliver your transaction-based in continuous two months.

what is search engine optimization automatically?

Website templates are made based on SEO. The system will not only extracts keywords for you automatically,ranking them through tracking the center keywords of the product. But also according your core keywords ,expanding and automatic moniting the long tail keywords.

How to custom—made website templates or develop new function independently?

You can enjoy our continuous automatic update service, and customize function modules according to your own needs. Through demand custom channels, our product manager will collect your demand and make corresponding quotation scheme.If you agree the scheme,we will submit it to technical department to carry it out.

How to use the data backup?

We will automatically backup site data for you, you can also set the backup cycle according to your own needs, or manually backup your data. All the backup data will be stored in your backup server, you can downlode the related data through the data encryption password you set before